Product Rental Information

A 50% deposit is required to secure any reservation. The full rental fee is due at least 2 weeks in advance of the rental date.

Reserved orders MUST be finalized at least 2 weeks in advance of your event date. No refunds will be made for cancellations, reductions, or no call no shows after this date. There will be no refunds for unused equipment.

We primarily sub-rent our table linens to assure you get exactly what you’re looking for. To do this, you will need to place your linen order with us at least 2 weeks in advance from the date of your event. In case you miss this 2-week mark, we do have a small selection of linens on hand in the store, so don’t fret! Linens must be returned dry and free of food and all debris. If stains cannot be removed or if there is obvious damage, the renter will be charged the replacement cost of the linen.

Delivery rate depends on the location where you want your order delivered. We have a base starting rate for all cities, but your pricing is subject to change depending on mileage and labor intensity of your specific order. Delivery service is to the door at street level. Additional charges will incur for anything other than street level, or long- distance areas not easily accessible to our delivery trucks. 

We are required to set up and tear down all staging, dance floors, bounce houses and pagoda tents. We do not set up or tear down any other items unless an additional setup service is previously discussed and a fee is charged. All equipment is to be stacked and ready for pick up in the drop-off area at the agreed time. If we did not set something up for you, it is your responsibility to take it down. Additional charges will incur if items are still set up upon pickup.

All the above items are sent out carefully cleaned, counted and wrapped. In turn, they must be returned clean and in their original containers to avoid extra charges. Shortages or breakage (including chips) will be charged to the customer at replacement cost. Please report any shortages immediately upon receipt of items. An additional day of rent will be charged for dishes or flatware that are returned dirty.